Privacy policy

Last Updated: Dec 1 2025 

 

 

At Haven Craft Ltd. (“Haven Craft”, “we”, “us”, or “our”), we care deeply about your privacy and are committed to handling your personal information with transparency, respect, and care. This Privacy Policy explains how we collect, use, and protect your data when you interact with us online or through our services in Canada and the United States.

 

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. What Information We Collect

When you visit our website, contact us, or engage with our services, we may collect:

 

1. Contact details – Name, email address, phone number
   
   
2. Location or address – When needed for service delivery, site assessment, or project planning
   
   
3. Project and preference information – Details you share about your property, timeline, budget, and design preferences (including anything submitted through configurators, forms, or questionnaires)
   
   
4. Communications – Messages you send us by email, phone, website forms, or social channels
   
   
5. Technical information – IP address, browser type, device information, and website usage data collected through cookies or similar technologies
   
   

We only collect personal information that is relevant for the purposes described in this Policy.

2. How We Use Your Information

We use your information to operate, improve, and grow our business, including:

 

1. Responding to your inquiries, quote requests, or project discussions
   
   
2. Providing proposals, contracts, and project updates
   
   
3. Sending newsletters, product updates, and exclusive offers (where you have opted in or where permitted by law)
   
   
4. Processing orders, deposits, and, where applicable, supporting financing-related communications
   
   
5. Improving our website, marketing, and customer experience
   
   
6. Meeting legal, regulatory, tax, and reporting obligations
   
   

By signing up, submitting a form, or otherwise providing your contact details, you consent to receive communication from Haven Craft Ltd. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

3. Legal Basis for Processing (Canada + US)

Our collection and use of personal information is generally based on:

 

1. Your consent (for example, when you submit a form or sign up for updates)
   
   
2. Contractual necessity (to respond to your requests, provide quotes, or fulfill an agreement)
   
   
3. Legitimate business interests (such as improving our services, managing our relationship with you, and maintaining security)
   
   
4. Compliance with legal obligations (for example, tax and accounting records)
   
   

If you are in a jurisdiction that requires consent for certain uses (e.g., certain Canadian provinces or US states), we will seek that consent where applicable.

4. Keeping Your Information Safe

We use reasonable, industry-standard administrative, technical, and physical safeguards to protect your personal data against loss, misuse, or unauthorized access.

 

However, no method of transmission or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

5. Cookies and Online Tracking

Our website may use cookies and similar technologies to:

 

1. Understand how visitors use our site
   
   
2. Improve site performance and functionality
   
   
3. Tailor content and, where applicable, marketing to your interests
   
   

You can set your browser to refuse cookies or notify you when cookies are being used. If you disable cookies, some features of our site may not function properly.

6. Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties only when reasonably necessary to:

 

1. Process payments and provide financial/merchant services
   
   
2. Support financing-related communications or applications (at your request)
   
   
3. Provide website hosting, email, analytics, or customer relationship management tools
   
   
4. Arrange logistics, delivery, and installation-related services
   
   
5. Work with professional advisors (lawyers, accountants) or required authorities
   
   

These third parties are expected to handle your information in accordance with applicable privacy laws and this Policy.

 

We may also share information where required by law, regulation, subpoena, or court order, or in connection with a business transaction (e.g., merger, acquisition, or sale of assets), subject to applicable legal requirements.

7. International Transfers (Canada ↔ US)

Haven Craft is based in Canada, but we may process and store information in Canada, the United States, or other locations where our service providers operate.

 

As a result, your information may be subject to the laws of those jurisdictions, which may differ from the laws in your home region. Where required by applicable law, we take steps to ensure adequate protection when transferring your data across borders.

8. How Long We Keep Your Information

We retain your personal data only for as long as reasonably necessary to:

 

1. Fulfill the purposes described in this Privacy Policy
   
   
2. Maintain business and project records
   
   
3. Comply with legal, tax, and regulatory requirements
   
   

When information is no longer needed, we will delete, de-identify, or securely store it in accordance with applicable laws.

9. Third-Party Websites

Our website may contain links to third-party sites or services (for example, financing partners, social media platforms, or suppliers). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party services you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time as our services, practices, or legal requirements evolve.

 

When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after any changes are posted indicates your acceptance of the updated Policy.

11. Contact Us

If you have any questions, concerns, or requests related to your privacy or this Policy, please contact us:

 

Email: hello@havencraftliving.com

 

By continuing to use our website and services, you confirm that you understand and agree to this Privacy Policy.