Shipping policy



Outdoor Sauna Delivery & Receiving Information


 

Delivery Requirements


Haven Craft outdoor saunas require a more involved installation than indoor models. At least two people must be present to receive the shipment.


All outdoor saunas are delivered curbside on a large pallet. The freight carrier will offload the pallet from the truck and place it curbside only. Carriers will not move shipments into driveways, yards, or buildings.


Customers are responsible for moving sauna components from the curb to the final installation location. Most components can be carried by one to two people; however, we strongly recommend having 2–4 helpers and a dolly or cart available.


Do not leave crates or pallets exposed to the elements. Moisture exposure may result in damage to sauna components.

 

 

 

 

Receiving Your Shipment


 

Delivery Method

  1. Shipments may consist of multiple boxes secured to a pallet
  2. Liftgate service and scheduled delivery appointments are included
  3. Delivery is curbside only

 

 

Visible Damage


Any visible loss or damage must be:

  1. Noted clearly on the delivery receipt
  2. Described in detail
  3. Signed by the carrier’s driver

If damage is visible, open the box if possible and document the issue on the bill of lading.

 

 

 

Concealed Damage


Damage not visible at delivery is considered concealed damage.

  1. Inspect all products within 5 business days of delivery
  2. If the driver cannot wait, write “Possible Concealed Damage” on the delivery receipt
  3. Retain all original packaging if damage is discovered

Failure to report concealed damage within this timeframe may result in denial of a claim.

 

 

 

 

Shipping Damage Claims


While shipping damage is uncommon, Haven Craft will assist in coordinating claims with the freight carrier. Proper documentation and adherence to the receiving process are required.

 

 


 

Refusing a Freight Shipment


If a shipment arrives with severe damage that renders the product unusable, contact Haven Craft immediately before refusing delivery.


Unauthorized refusal of freight may result in additional carrier fees.

 

 

 

 

Freight Carrier Fees & Responsibilities

  1. Liftgate service and delivery scheduling are included
  2. Additional services requested by the customer may incur extra charges
  3. Missed delivery appointments or inaccessible delivery locations may result in re-delivery or storage fees, which are the responsibility of the customer
  4. Delivery is curbside only